Last Updated: May 5, 2025
Welcome to HexForensic.com (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy of our visitors and users (“you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (HexForensic.com) and use our services (collectively, the “Services”).
A. Introduction & Consent
By accessing or using our Services, you signify your acceptance of the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our Services.
B. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personally Identifiable Information (PII): Information such as your name, email address, phone number, and postal address. For specific Services (like investigations), we may need to collect more detailed information relevant to your case, such as financial information or transaction details (e.g., cryptocurrency addresses, exchange information). This information is typically collected when you contact us directly, register for an account (if applicable), request our Services, conduct a transaction, or submit information via contact forms. Providing detailed case-specific information is based on your explicit consent and cooperation, and you may choose what information you are comfortable sharing, though it may impact the scope or effectiveness of the Services we can provide.
Derivative Data / Non-Personal Information: Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, session information (including page response times, length of visits, page interaction information), and the pages you have viewed directly before and after accessing the website. This may be collected through log files and analytical software tools.
Contact Form Data: Information submitted through contact forms on our website is collected to respond to your inquiries.
C. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
Provide, operate, and maintain our website and Services.
Provide customer assistance, technical support, and respond to your inquiries.
Understand and analyze how you use our website to improve, personalize, and expand our Services.
Communicate with you regarding your account or order, and potentially send general or personalized service-related notices and promotional messages (where consent is obtained, if required).
Process transactions and manage orders or service requests.
Perform the core functions of our Services, such as tracing cryptocurrency or other financial transactions as part of investigations requested by you.
Find and prevent fraud, enhance security, and protect our rights and property.
Create aggregated statistical data for service improvement or use by business partners (this data does not identify you personally).
Comply with applicable laws, regulations, legal processes, or governmental requests.
D. Legal Basis for Processing Personal Information
If you are located in a jurisdiction with specific data protection laws (like the European Economic Area (EEA), UK, or California), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
We normally collect personal information from you only:
Where we need the personal information to perform a contract with you (e.g., to provide the investigative Services you request).
Where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., for website analytics, fraud prevention, security).
Where we have your consent to do so (e.g., for collecting sensitive case details you provide, or for sending marketing communications).
Where we have a legal obligation to collect personal information from you (e.g., to comply with tax or legal reporting requirements).
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time.
E. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the site and improve your experience.
Types of Cookies: We may use essential cookies (for basic site functionality), performance cookies (to collect aggregated, anonymous data on website usage), functional cookies (to remember choices you make), and targeting cookies (to deliver relevant information or advertising, potentially via third parties).
Third-Party Cookies: We may use third-party service providers (e.g., Google Analytics, potentially advertising partners) who may place their own cookies on the site. These third parties have their own privacy policies governing their use of cookies.
Control: Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website. We plan to implement a cookie consent tool in the future to provide more granular control.
F. Data Sharing and Third Parties
We may share information we have collected about you in certain situations:
With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., website hosting via providers like Namecheap, data analysis via tools like Google Analytics, payment processing, customer service, email delivery). We share only necessary information, and these parties are contractually obligated or expected to protect your data.
With Professional Partners: In the course of providing our Services, particularly investigations, we may need to share personal data with trusted partners such as legal professionals, financial investigators, or other specialists, potentially internationally, to assist with your case. This is done based on the necessity for providing the service and often with your awareness or explicit consent. These partners may act as independent data controllers regarding the data they receive.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement) or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
Aggregated Data: We may share aggregated, non-personal information (which does not identify you) with business partners or for research purposes.
Please note that third parties (including professional partners) have their own privacy policies, and we encourage you to review them.
G. Data Security
We use administrative, technical, and physical security measures designed to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.
H. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including providing Services you requested, unless a longer retention period is required or permitted by law (such as for tax, accounting, legal, or regulatory reasons). Non-personal information may be retained indefinitely for analytical purposes.
I. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal information, under certain conditions (e.g., if it's no longer needed for the purposes collected, or if you withdraw consent).
Restrict Processing: Request the restriction of processing of your personal information, under certain conditions.
Object to Processing: Object to our processing of your personal information, under certain conditions (especially where processing is based on legitimate interests).
Data Portability: Request the transfer of the data that we have collected to another organization, or directly to you, under certain conditions, in a structured, commonly used, and machine-readable format.
Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your personal information.
Lodge a Complaint: Complain to a data protection authority about our collection and use of your personal information.
To exercise these rights, please contact us using the contact information provided below. We will respond to requests in accordance with applicable data protection laws. We may need to request specific information from you to help us confirm your identity before processing your request. Note that if data has been necessarily shared with independent third-party partners (e.g., legal professionals engaged for your case), you may need to contact them directly to exercise your rights regarding data they control.
J. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We utilize service providers (such as website hosting and analytics) which may process data globally, including in the United States. Our professional partners may also be located internationally.
If we transfer your personal information outside of your jurisdiction, we will take appropriate steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it, using safeguards such as Standard Contractual Clauses (SCCs) approved by relevant authorities or relying on adequacy decisions where applicable.
K. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
L. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the website. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the Services after the date such revised Privacy Policy is posted will constitute your acceptance of the changes.
M. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: